Privacy Policy

Smiles Plus Dental Rouse Hill is committed to protecting and safeguarding your personal information. This Privacy Statement outlines the information we collect, how we use and disclose it, and your rights concerning that information.

1. Your Personal Information

We may collect and hold personal information, including:

  • Name, address, phone, and email contact details.
  • Personal details such as age and gender.
  • Billing details (e.g., Medicare card, private health fund, credit card details).
  • Details of goods and services provided to you.
  • Medical and dental history, including referrals, X-rays, and reports.
  • Verbal and electronic communication with us.

2. How We Collect Your Personal Information

We collect personal information in several ways:

  • Through your interactions with us, both electronically and in person.
  • When you fill out patient forms or access our website.
  • From third parties, such as health insurers, Medicare, or healthcare providers, with your consent.
  • For minors or those lacking capacity, from legal guardians.

3. How We Use Your Personal Information

We use your information to provide high-quality dental care, including:

  • Assessing your suitability for dental treatments.
  • Maintaining and managing your patient records.
  • Processing payments and health insurance claims.
  • Contacting you for appointments and reminders.
  • Sending relevant information about our services and practice.
  • Improving our services and resolving unpaid invoices.

4. Protecting and Storing Your Information

We take all reasonable steps to safeguard your personal information:

  • Secure storage in locked files and encrypted systems.
  • Controlled access to electronic and physical records.
  • Regular training for staff on maintaining confidentiality.
  • Backup of electronic records to secure servers, which may be located outside Australia.

Records are retained for at least seven years (or until a minor turns 25) before being securely destroyed in compliance with Australian laws.

5. When We Disclose Your Information

We may disclose personal information:

  • With your written consent to third parties.
  • To healthcare providers for referrals or second opinions.
  • To laboratories and dental specialists for treatment purposes.
  • To debt collectors for unpaid invoices.

We also comply with legal obligations, such as court orders, statutory directives, or emergency situations.

6. Changing or Deleting Your Information

It is essential to keep your information accurate and up-to-date. You may request changes or deletion of your data at any time. We will comply unless the information is required for legal purposes.

7. Third-Party Sites

Our website may include links to external websites not owned or controlled by us. We are not responsible for the privacy practices of these sites.

8. Contact Us

If you have any questions about your privacy or our policy, please contact us:
Email: dental@smilesplus.com.au
Address: Suite 1/16 Adelphi St, Rouse Hill, NSW 2155